Student Portal
Frequently Asked Questions
(current students)
I signed and agreed to all studio policies upon registration - where can I find them?
Studio Address:
120 E Main Street, Suite 310, Murfreesboro, TN
(3rd Floor of the Bank of America Building on the Square)​​
Phone Number:
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Private FB Group:
www.facebook.com/groups/kstperformanceacademystudents
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What should I do if I show up for my lesson and the door is locked?
Call the studio number (629-247-1766) and our receptionist will let you in! The doors lock at 5pm on weekdays and will be locked on weekends.
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Should I stay or drop off my student for their lesson?
Most caregivers drop off their students at lesson time however we do have a small waiting room for any who prefer to wait inside the studio!
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Does the studio close for holidays, school breaks, etc.?
The full schedule for the semester is always available on the student portal and upcoming lessons should always be checked. Number of lessons each month can vary from 3-5/month due to holidays, school & studio breaks, etc. Lessons are not prorated.
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What if I can’t attend a lesson? (Canceling Attendance)
You will need to cancel your attendance on the student portal. The student portal is the only (and fastest) way instructors are notified of a student's absence. Email cancelations are not accepted.
How do I cancel my lesson on the student portal?
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Click on the calendar tab;
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Click on the lesson you(r student) will be missing;
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Click "cancel attendance"
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Confirm cancelation by clicking "yes"
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Done! Your instructor will be notified you will not be attending your scheduled lesson.
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How do I qualify for a makeup credit?
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Piano Students - Makeup credits are attendance credits (not monetary) and can only be used while students are currently enrolled. Makeup credits are assigned to students’ accounts who cancel their lessons via the Student Portal (email cancellations will not be accepted), with at least 24 hours notice. Makeup lessons are never guaranteed, various opportunities are available only as student cancellations occur and can be claimed first come first served via emailing our Office Manager manager@kstperformanceacademy.com. Makeup credits can be used year-round and are reset every August.
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Private Voice Students - Makeup credits are attendance credits (not monetary) and can only be used while students are currently enrolled. Makeup credits are assigned to students’ accounts who cancel their lessons via the Student Portal (email cancellations will not be accepted), with at least 24 hours notice. Private voice students have a maximum of 3, 30-min makeup voice credits per semester for Fall (Aug-Dec) and Spring (Jan-May). Makeup lessons will be scheduled with your private voice teacher in your lesson!
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GLEE & Musical Theatre Students - Since this is a collaborative class, no makeup credits will be offered. We ask that you make every effort to attend each class. Additional rehearsals may be added at no additional charge closer to performance dates.​ If you know you will be missing your lesson, please mark yourself absent via the Student Portal to keep our instructors up to speed.
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How do I redeem a makeup credit?
Makeup credits are attendance credits (not monetary) and can only be used while students are currently enrolled. Piano students can redeem makeup credits by emailing our Office Manager manager@kstperformanceacademy.com. Private Voice student makeup lessons will be scheduled with your private voice teacher in your lesson!
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What if I need to switch my lesson day/time mid-semester?
Students can switch lesson days/times mid-semester as availability allows. If a student knows they needs to switch lesson times we do require a minimum of 30-days in advance notice to guarantee a new lesson day/time is available. Email our Office Manager manager@kstperformanceacademy.com about switching lesson times!
What if I am late to my lesson?
To make the most out of your lessons, please plan to arrive on time. We understand traffic and delays occasionally happen so each student has a 10 min grace period to arrive to their lesson. Instructors will assume any student who is more than 10 min late will not be attending and therefore has forfeited their lesson. If they door is locked call the studio number (629-247-1766) and our receptionist will let you in! After the 10 min grace period, the instructors are free to leave and may not be in the studio but will see you at your next lesson!
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